Glamping Terms &Conditions

Use of the Killynick Marina website constitutes acceptance of our Glamping Terms & Conditions and Privacy Policy.

Killynick Marina reserves the right to change this website, including prices and terms and conditions, without notice. We also reserve the right to refuse entry to the campsite, cancel bookings, or instruct people to leave the site for any reason (for example due to inappropriate behaviour, dangerous weather or site conditions.)

Privacy

Your contact and personal details may be kept by us for future mailings and news. If you do not wish to receive these, please let us know. You may also opt out of receiving emails at any time by contacting us. The booking process asks for your address details and phone numbers, these are required by the Local Authority so at any time we can prove you are not residents at the site. It also allows us to contact you should the internet fail and if we need to contact you whilst you are travelling to the campsite. Please note that your financial details are NEVER stored, nor seen, by us.

We will not pass on or sell your details to any third parties.

Booking

To secure your pod booking we require a 50% non-refundable deposit. The remaining balance is due prior to arrival. A confirmation email or message will be sent once we have received your payment.

The person booking is responsible for disseminating the appropriate information sent to them to others in the party including these terms and conditions. This is to ensure they are fully aware of the nature of the site, health and safety issue.

Payment

Payment is taken via bank transfer or credit card. Payment is taken in UK Pounds Sterling only.

Deposit

A deposit of £150.00 per pod is required to secure against damages, anti-social behaviour or any additional cleaning. The Killynick Marina site is considered to be a quiet area and we do ask guests to keep noise levels to a minimum after 10pm out of courtesy to other guests and the residents on the estate. If there are any complaints about your behaviour you will be given one warning. If you continue then you will be asked to leave the site and you will lose your deposit. No refund will be given.

Changes to bookings

Please let us know as soon as possible. Where changes are possible there will be an administration fee of £25.00. Changes must be made in writing by the person who made the booking.

You cannot change a booking within 30 days of your arrival date.

Cancellation

Killynick Marina is not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but are not limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”) We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc.

Our rights to cancel your stay

We may cancel your stay at any time in writing to you if:

1. You do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due.
2. You do not, within a reasonable time of us asking for it, provide us with the information that is necessary to provide the glamping services such as guest numbers.

If we end the contract under points 1 and 2 then you may be subject to a cancellation charge in accordance with our cancellation policy above.

Arrival and Departure Times

Check in is any time after 2pm-7pm. Guests must advise us of their estimated arrival time so we can arrange for someone to meet you and show you to your tent.

Guests are required to vacate their pod by 11.00am on day of departure.

Group Bookings

If you are planning to have a noisy all night party then we are not the site for you.

It is essential that the entire group is made aware of the following Terms and Conditions. This responsibility lies with the person making the booking in order to ensure that the Terms and Conditions are adhered to.

PLEASE NOTE IF THE GROUP FAILS TO ADHERE TO ANY OF THESE TERMS AND CONDITIONS, YOU WILL BE ASKED TO LEAVE WITHOUT ANY REFUNDS.

The group organiser is responsible for collecting final balances which are required to secure the booking.

Quiet background music is permitted until 10pm.

When enjoying yourselves here at Killynick, particularly at night, please be considerate to your neighbours. There are other pods close by and we have customers who spend the night onboard boats on the jetty…THEREFORE NOISE LEVELS MUST BE KEPT TO A MINIMUM AFTER 10 PM. If there are any complaints about your behaviour you will be given ONE warning. If you continue to be disruptive then you will be asked to leave the site. No refund will be given.

If any property is damaged during your stay then please inform the owner immediately. Serious damage to property will result in the group being charged the full amount for a replacement.

Do not use any fireworks, sparklers or Chinese lanterns.

If you have organised for external suppliers e.g. activity providers to visit during your stay then we must be made aware of this. You are required to provide us with the details of any company visiting the site. This includes the times in which they will be present on the site.

On the morning of check out, you must have cleared everything out of your tents by 11am or by arrangement so that they can be cleaned. You are welcome to leave your car onsite if you want to go fishing etc.

Your visit to the Killynick Marina

Guests and visitors agree to be considerate tenants and to take good care of the facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to other guests . Should any facilities, equipment, or inventory be damaged wilfully as a result of inappropriate usage or behaviour, or a as a direct result of failing to respond to instructions from staff you will be held responsible for the cost of repair or replacement of that item. Killynick Marina cannot accept responsibility for any loss, damage or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the company.

By booking and coming to Killynick Marina you agree to be responsible for any children you are in charge of as well as your own welfare. You also agree to take all reasonable precautions against personal injury, injury to others and damage to the surrounding countryside and facilities. Killynick Marina is not responsible for any damage or loss to your possessions that you bring to the site. You use the facilities and amenities at the camp and wider woodland at your own risk, e.g. the firepits. Killynick Marina take no responsibility for any loss or injury arising from being on the site or adjoining waterway . By booking, acknowledging these Terms and Conditions, you are aware of the risks, hazards, and dangers of personal injury in entering the site and waterway.

Glamping in County Fermanagh can mean dramatic variance in weather in a short period of time. Whilst we supply certain facilities and equipment, it is still glamping and you are responsible for your own well being and comfort regarding appropriate clothing and footwear etc. In extreme weather conditions such as exceptional cold and snow, when forecasted we do our best to warn guests and give them the option to move dates (subject to availability) without being subject to the cancellation policy administration handling charge, or loss of any monies. If you have any questions about your stay and require more information prior to arrival than is published on the website please do not hesitate to contact us by telephone on 0044 7775592081 or email anne@killynickmarina.com.

Customer Complaints

In the first instance of a complaint, please contact us so we can resolve your problem.

Please note, complaints received after 14 days from the end of your holiday cannot be reliably investigated.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Killynick Marina and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Killynick Marina. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Killynick Marina takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.